These Terms outline the Terms and Conditions under which 21MASTERY LTD, a company duly organized and established under the laws of England, bearing company registration number 16035887, and having its registered address at 20 Wenlock Road, London, England, N1 7GU (“We”, "Company") will provide Services to You.

The current Terms and Conditions establish the basis for visiting our website and ordering Services. By purchasing our Services, the User acknowledges that they have read and agreed to comply with our Terms and Conditions, which include our Privacy policy. If you do not agree with our Terms and Conditions, please do not place any orders.

General Provisions

21Mastery LTD, operating under the brand “21Mastery" specializes in providing Blackjack Training Game Courses (“Services”). 21Mastery is an online platform offering comprehensive Blackjack training courses for players of all levels, from beginners to advanced players.

21Mastery LTD fosters a supportive learning environment to help players improve their skills and achieve their game goals. Offerings include courses on basic rules of Blackjack, Bankroll Management, Game Variations, the psychological sides of the game etc.

Order Placement and Payment Process

When the user (“User”) visits our website and wishes to place an order, he/she needs to create a Personal Account (“Account”), where they must provide personal information (name, email address, phone number, payment method). The User must top up his balance in the Personal Account on our website, after which he can make purchases using the balance that he topped up.

After adding the product to your cart and placing your order, you can proceed to payment. All Services are paid at 100%. Before completing your purchase, you will be given the opportunity to review your order and amend it. Please ensure that you have checked your order carefully before submitting it.

After that the User will be provided with access to courses. By making a payment in Account, the User acknowledges and agrees to these Terms and Conditions and all other policies of our website.

When you make a purchase, you agree not to use an invalid or unauthorized payment method. If your payment method fails and you still get access to the courses you are enrolling in, you agree to pay us the corresponding fees within 15 days of notification from us. We reserve the right to disable access to any Services for which we have not received adequate payment.

Our website sells items for direct card payment. Please note that all payments are subject to verification and authorization by your card issuer. For any issues or concerns regarding payments, feel free to contact our Customer Support team at support@21mastery.uk

If you do not give us the accurate or complete information (name, email address, phone number, payment method, type of the training courses that you order) within a reasonable time of our request, we will cancel your order. We will not be responsible for any delay in the availability of the Service that results from you providing incorrect or incomplete information.

Cancellation Policy

The cost of the order is based on the type and duration of the training course.

We offer a limited cancellation period for training course orders. Please review the Terms and steps below to understand how and when cancellations may be processed.

Terms of Order Cancellation

Timing: Cancellations are accepted only within 24 hours of placing the order and at least 48 hours before the course start date. After this period, orders are processed and may be non-refundable.

Eligibility: Cancellations are possible only for courses that have not yet commenced or been accessed. Once a course has started or digital materials have been accessed, the order is final and cannot be canceled or refunded, except the cases that indicated in our Refund Policy.

Non-Refundable Items: Courses that are marked as non-cancellable (e.g., customized training sessions, one-time webinars, or promotional bundles) are not eligible for cancellation. Please check the course details at the time of purchase for any such conditions.

How to Cancel Your Order

To request a cancellation, contact our Customer Support team at support@21mastery.uk within 24 hours of placing your order or at least 48 hours before the course start date. Provide your order number and the reason for the cancellation. This time-sensitive window ensures the course has not been processed or accessed.

Confirmation of Cancellation

Upon receiving your cancellation request, our team will review the order status. If the cancellation request meets the terms above, you will receive a confirmation email indicating that the order has been canceled, and no charges will apply. If the course has already started or been accessed, we will notify you that cancellation is no longer possible.

Refund Policy for Canceled Orders

Canceled orders that comply with our Terms will be refunded to the original payment method within 7-10 business days. Refund processing times may vary depending on your payment provider.

Refunds

Refunds are made to the card or Account of the User.

The User can request a refund only if the request is made within one week of the completion of the order. If this is the case, write to us at support@21mastery.uk and tell us your reasons for requesting a refund.

If a customer is not satisfied with their purchase, they may request a refund.

However, we reserve the right to deny refund requests at our discretion if we believe the Policy is being abused. Instances of abuse include, but are not limited to, consuming a significant portion of the training course before requesting a refund, or a history of previous refunds for the same or similar training course.

Limitation of Liability

You expressly agree that your use of, or inability to use, the Services is at your sole risk. You are solely responsible for any illegal use of our Services.

We do not guarantee, represent or warrant that your use of our Services will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the Services will be accurate or reliable.

Intellectual Property

The Services provided by our website are subject to intellectual property rights.

Our Services are intended for personal use in the case of:

1. you use our educational materials as a guide to preparing for your work;
2. If you provide our site as a source of work;
3. you do not submit our educational materials and training courses as your own.

Use in any way: copying, reproducing, distributing, broadcasting, selling, displaying, licensing, or otherwise exploiting is prohibited without prior written agreement.

You agree not to distribute our Services or copy the code of our platform, except for those stipulated in the current Terms and Conditions.

Restrictions on Use

Using our Services does not give you ownership of any intellectual property rights in our Services or the educational materials you access. Except in the context of browsing or accessing our Services in accordance with these Terms, you may not use content from our Services unless you obtain written permission from its owner or are otherwise permitted by law.

You may not translate, adapt, create derivative works, reverse-code, decompile, seek to find the source code of the platform, or otherwise use the Services in any way that violates intellectual property and/or Terms and Conditions.

You agree not to: (a) use our Services in any way other than as specified in the agreement.; (b) use our Services in any way that violates UK or local law; (c) access or attempt to access our Services at any time; (d) copy/reproduce the educational materials that is part of our Services; (e) modify, copy, reverse engineer, modify, decompile, reassemble, and create derivative works of our Services; (f) interfere in any way with us; (g) sublicense, distribute, share, assign, sell, rent, grant access, lease, rent, grant a security interest in, transfer our Services or your right to use the Services to any person/entity; (h) extract, copy, store, modify, delete data and also embedded/provided/available information of our Services; (i) or data available through our service to any other person and to use it for any purpose other than your internal purposes and/or as expressly permitted by these Terms and Conditions.

Third-Party Links

Our website may contain links to other websites/online Services maintained by third parties that are not maintained/controlled by us. These links do not imply that we endorse the people associated with such websites or endorse the content posted on such sites. We are not responsible for the content posted on such sites and are not responsible for the services, products, or content of such websites/online services. Other sites/online Services are not part of our company. Such other sites/online Services are not subject to these Terms and Conditions. In case you use these other websites, we advise you to read the Terms and Conditions of these other websites as you use them at your own risk. By using our service, you accept that we are not responsible for any damage/any loss incurred as a result of using any other online Services or websites.

Applicable Law

All disputes (“claims”) or causes of action are governed by the laws of England, regardless of where you access our site or your origin. You and we agree that all claims arising out of the Terms and Conditions shall be litigated in England unless otherwise agreed by the parties. We will make every effort to resolve any problems between you and us in a dispute.

Cookie Policy

We use cookies on our website. You can read more about what cookies we use and all other details in our Cookies Policy or you can contact us if you have any questions. Feel free to email us at support@21mastery.uk

Modifications

The current Terms and Conditions will be updated from time to time. We cannot notify all our Users of any changes. Therefore, by agreeing with our Terms and Conditions you agree to check this page from time to time. The agreement is subject to change at any time, and changes will be regulated by the current Terms and Conditions.

Join our team!

We currently have available positions for account managers, and you can apply today! To apply, simply reach out to our managers via the contact form on our website or email us, and we will send you a test assignment.